ATS Managed Services & Recruitment System Support
Add dependable ATS capacity for administration, user support, releases, reporting and continuous improvement. We work within your existing operating model and scale support as demand changes.
Daily Administration
• Day-to-day assistance on SLA basis
• Different SLAs available
• Functional & Technical expert advice
• Third party ticketing management
• Smooth and quick onboarding process
Optimization
• Pro-active recommendations
• Release Management
• Documentation Management
• Expertise in various industries
• Recommendations based on market best practices
Operational support shaped around your team
Some clients need daily administration. Others need release support, temporary capacity or ownership of a recurring operational backlog. We define the scope, service levels, responsibilities and escalation paths around the way your recruitment function works. See this model in practice in our global beauty company case study and global banking group case study.
01
Training
Prepare recruiters, hiring managers and administrators to use new workflows and features confidently. Sessions are based on your configuration and real user tasks.
02
Know How/Consulting
Give your team access to experienced ATS guidance when a process, configuration or reporting question needs a practical answer.
03
Day-to-day assistance
Resolve functional requests, investigate issues and coordinate escalations so recruiters spend less time troubleshooting the ATS.
04
System Changes
Assess, configure, test, document and release system changes with clear ownership and minimal disruption to live recruitment.
05
Project Management
Coordinate changes, stakeholders, dependencies and decisions across the recruitment technology landscape so work keeps moving.
06
Technical project management (CTS/GTS)
Coordinate recruitment, HRIS, IT and software vendors across integrations, technical changes, testing and deployment.
Managed TalentLink administration
Need specialist capacity for daily administration, release management, user support, reporting, and continuous improvement?
Trusted by recruitment teams across Europe
Keep your ATS reliable, current and useful
Managed support should do more than close tickets. We combine responsive administration with release management, documentation, user enablement and continuous improvement so the platform keeps pace with recruitment needs.
Meet Arthur Pfister and Bruno Pimenta, our co-founders, and learn about the experience behind our support model.