The challenge
The banking group’s TalentLink environment served dozens of entities with varied needs and fluctuating demand. Maintaining enough internal TalentLink expertise for every request created a difficult balance: insufficient capacity slowed support, while permanent specialist coverage increased recruitment-operations costs and repeated onboarding effort.
The organization needed experienced help that could integrate quickly, understand complex enterprise processes, and scale up or down as priorities changed.
Our approach
PxP Shape supplied an embedded ATS administrator backed by a wider team of recruitment-technology specialists. The engagement combined consistent operational knowledge with flexible, on-demand capacity.
- Embedded specialist administration into the client’s recruitment operations.
- Handled day-to-day requests across a complex multi-entity environment.
- Provided additional expertise on demand rather than requiring repeated external onboarding.
- Created continuity through shared knowledge, documentation, and a repeatable service approach.
- Aligned support capacity with changing operational demand.
The outcomes
The model gave recruitment teams more responsive access to ATS expertise while reducing the management burden associated with sourcing, onboarding, and training separate resources.
- Recruitment operations and support requests became more streamlined.
- Support responsiveness improved.
- Onboarding and training overhead was reduced.
- Flexible capacity helped optimize talent-acquisition operating costs.
Capabilities used
The engagement centered on ATS managed services and specialist TalentLink administration, supported by process knowledge and continuous improvement. Explore our Cornerstone TalentLink consulting and managed-services capability or learn about our broader ATS advisory services.