The challenge
The organization did not have a clear internal system owner or enough specialist capacity to manage its TalentLink environment. Operational questions and improvement requests were frequently escalated to vendor support, limiting the recruitment team’s ability to respond quickly, standardize practices, and build a forward-looking roadmap.
As the organization expanded, it also needed a more dependable approach to platform support, recruitment reporting, new-market enablement, and connected candidate-experience tools.
Our approach
PxP Shape began with a structured review of the environment and priority fixes. We then established a dedicated administration and multi-level support model, giving the business clearer ownership and access to functional and technical expertise.
- Audited the ATS environment and resolved prioritized configuration and process issues.
- Provided dedicated administration backed by multiple levels of specialist support.
- Created a recruitment KPI framework and business-intelligence reporting approach.
- Supported expansion of the recruitment platform into additional markets.
- Coordinated integrations supporting candidate surveys, referrals, and interview scheduling.
The outcomes
The combined operating model and optimization work increased the organization’s ability to attract and process candidates while making recruitment-system support more structured and scalable.
- Applications increased by 57%.
- Published job opportunities increased by more than 30%.
- Interview scheduling became significantly faster.
- The recruitment team gained clearer platform ownership and a repeatable support model.
Capabilities used
This TalentLink engagement combined ATS managed services, recruitment-system advisory, reporting, integration coordination, and continuous optimization. Explore our broader Cornerstone TalentLink consulting services.